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Can’t find the answer to your question? You can always contact us at +385 42 332 555 or send a message on mail [email protected] 

Table of contents

DESIGN

FABRIC

QUANTITY

SHIPPING

PAYMENT & PRICES

RETURNS

You can upload your own design in three formats: JPEG, PDF or TIFF. For more information read our guide on how to prepare a file for upload.

The size and orientation of a pattern tile can be changed on all designs, whereas colors can’t be changed on designs. 

You can use all Caspar designs for private and commercial purposes only when they are provided and printed by Caspar design. Any use of our designs in their digital form is prohibited

No, you can use any color that you like, but to make sure that colors will look like you intended, you should read next question ”How should I prepare my design for upload”.

Since computer screens produce colors differently than printers, correctly preparing your file is mandatory for getting good results. So, before uploading your file for digital print on fabrics you should make a few tweaks to your favorite image editor. For start, there are three types of image files that you can upload at Caspar Design: JPG, PDF and TIFF.

In order to get your artwork or photographs printed on fabrics, you should always check if the image is of high enough quality for the size of your fabric. Image resolution is pixel count expressed as vertical number of pixels times horizontal number of pixels. For example 1920×1080 is common resolution for computer screens.

When printing an image, the above mentioned resolution is not enough to know if the picture will look crisp or blurry because it depends on the size of the print. Where it comes to printers, they use a different expression of resolution – DPI or dots (pixels) per inch. We print in 150 dpi resolution which means that in one inch (2,54 cm) of fabric printer reproduces 150 dots, which are on display seen as pixels. For example if you have an image with resolution of 2000px x 2000px at 150 dpi, the maximum size of print on fabric could be 34cm x 34cm. If you want to print a photograph for example on 1m x 1m at 150 dpi, the resolution of your photo should be 5906px x 5906px which is approximately 35 megapixels. You can calculate the size of the print in inches if you divide your resolution in pixels with the number of dpi (150 in this case) or you can just use one of many online calculators that would do that for you. If you want to upload an illustration or picture and repeat it to get a pattern, you can upload it in 150dpi and then reduce its size in the customizer until you are satisfied with the result. To get good results when you’re ordering a custom print, always check the resolution of your image file.

That would be acceptable resolution if you want to print one photograph of that size over 1,5 m by 1,5 m fabric. If you don’t want to print photographs but repeated patterns, the size in pixels could be significantly smaller. For example if you want your illustration to be printed in 10cm x 10 cm square repeated across 1,5m by 1,5m fabric, size of initial illustration could be as small as 600×600 and would still keep spatial resolution of 150 dots per inch.

Vector type files produce images in a different way. While raster images produce pictures with millions of tiny dots with different colors, vector images are produced by defining coordinates that are then connected with lines or curves. When magnified, vector images do not lose their resolution. Vectors are commonly used for illustrations, logos and text to be easily applied across different sizes of printed material. Vector images can be produced in Adobe Illustrator and Inkscape among others.

JPEG or JPG is the most common raster image file type and is usually used for photographs. Because of its popularity there are a lot of free-to-use, beautiful images in JPG that can be found online. Although most common, not only photographs are stored as JPGs. Scans, digital paintings or even vectors can be saved as JPG.

However, since JPEGs are raster image types, they lose quality and become pixelated if printed on fabric that is larger than their native resolution. To get your images on fabrics as beautiful and crisp as they appear on your screen, the size of the uploaded image should never be smaller than 150 dpi. It shouldn’t be too large either so keep it under 40 mb. To check if your picture is big enough for the size of your custom fabric read question: What is DPI and why is it important?

PDF is file type which purpose is to keep data the same across devices, programs and operating systems. It can contain both raster and vector images so it is good for uploading files for print. Since images never natively appear in PDF format, you should manually convert it (save it) as PDF in your favorite image editing software. As well as with JPGs, before uploading raster images in PDF you should check that resolution of the file is at least 150 dpi but not larger than 40 mb.

TIFF or TIF is a print-ready image format. All images that you upload will eventually be converted to TIFF before printing. Benefit of saving as and uploading TIFF files is that you’ll see the most accurate representation of what your design will look like on fabric. When saving your artwork as TIFF:

Resolution should be at least 150dpi,

Saved in sRGB color format,

with LZW compression and anti-aliasing should be set to “art optimized”.

Don’t forget to keep it under 40Mb for upload.

If you don’t know if your images are 150dpi you can read question: What is DPI and why should I care? and find out.

Fabric choice depends largely on what you’ll use it for. To help you find the fabric perfect for your project, we have prepared the guide which includes common uses of different materials, as well as their properties, such as weight, size, composition and estimated shrinkage.

For longevity of your fabric, fastness of colors and because you care about the environment, we suggest that you wash your custom – printed fabric on low temperature (30°C) using mild detergents, and without bleach. Regarding the more delicate fabrics, such as georgette and chiffon, we recommend hand-wash.

Printed fabrics are colorfast, but as with any colored fabric, the longevity of colors depends on how you take care of the fabric. If you follow our recommended washing temperatures and methods, we can guarantee that colors will stay fast as long as on the next one.

Since we use heat for curing dyes, shrinkage of most materials is expected, although in different rates. You can find estimated shrinkage rates for specific materials in our “fabric selection guide” as well as when you select a specific fabric in the customizer. We would suggest that you take into account percentage of shrinkage when designing and ordering fabrics, in order to get the best results.

All Caspar prints are done with water-based inks without harmful chemicals and are safe for any reasonable use.

We offer bulk discounts for orders exceeding 20, 50 and 100 meters, with additional discounts for businesses and frequent customers. For larger orders we would prefer that you contact us directly.

We offer custom – printed fabric by meters, starting with 1 meter. Since fabrics are of different widths, the minimum order varies according to the fabric. If you want to check if your design looks good on certain fabric before ordering in meters, you can order a test swatch (25x25cm) with your design.

It is advisable to order a test swatch before you order large quantities of the same design to be sure that you like how colors look printed on a fabric of your choice.

Your custom designed product will normally be ready for dispatch in up to 5 to 7 days after placing an order. Arrival times depend on your location and the chosen shipping option. If you are in a hurry or would like to pick up your order personally, you can contact us and we’ll be glad to help. You can read more about shipping costs and transit time that apply to each country that we ship our products on Shipping & Delivery page. 

GLS

The cost of shipping depends on the size and weight of your order and will be calculated automatically when you select your shipping adress.

Currently we only ship to Europe. If you are a business interested in a bulk order, you can contact us directly, no matter the location.

We accept payments from debit (Maestro) and credit cards (Mastercard, American Express and Visa) as well as Paypal.

Since we print on demand and direct to garment, we can’t accept returns. To make sure you’ll be satisfied with the colors and resolution of your designs on fabrics and other products, we have prepared a detailed guide on how to prepare your file for print. In addition, every custom-printed product must pass a thorough quality check to guarantee that everything went well on our side. If you have any questions regarding your product, we encourage you to contact us.