Return Policy

Your happiness is extremely important to us, so we put huge efforts to produce high quality products. In case of an error occurred during the production, we are always willing to replace or refund your order. If you claim that you have received a faulty product, please contact us on support@caspar-design.com within 14 days of receiving your product. Quote your order number, provide a photo of the fault, along with a clear description of the problem. If an error cannot be verified over email, the item may be required to be returned to us for inspection.

If you wish to return an order for some other reason, unfortunately we cannot accept it. All of our products are custom printed, therefore impossible to re-stock or re-sell. As per EU law, the goods can not be returned because they were made according to your specifications or were personalised by you.