Production & Shipping
At Caspar, we take great care to ensure the highest quality for every custom order. Below is what you can expect once your order is placed.
File Verification & Production
After placing your order, our team will review your print files within 24-48 business hours to ensure they meet the required specifications for high-quality printing. If adjustments are needed, we’ll reach out to you before moving forward.
Once your files are approved, your order enters production, which typically takes:
– 5–7 business days for orders up to 30 meters/pieces (excluding weekends & holidays).
– Larger orders may require additional time—contact us for an estimated timeline.
While we strive to maintain these timelines, production times may vary depending on order volume. If you have a deadline, let us know, and we’ll do our best to accommodate your request!
Shipping & Delivery
Once your order is ready for dispatch, you’ll receive a shipping confirmation email with a tracking number, allowing you to follow your package in real time.
– Courier: DPD (Monday–Friday, excluding public holidays).
– Delivery time: Typically 3–5 business days, depending on your location.
– Missed deliveries: If no one is available to receive the package, the courier will leave a notification. The number of attempts varies by country.
– Returned packages: If undelivered, the package will be sent back to us. Our team will promptly contact you to arrange re-shipment.
To avoid delivery issues, please double-check your shipping details before completing your order, as changes cannot be made once processing begins.
Rush Production Option
With this option, we guarantee that your order will be produced within 2 business days for orders up to 30 meters or products in total.
This option appears in your cart and costs 25 euros (+ VAT), in addition to the standard shipping cost.
Shipping costs and transit time
The following are shipping costs (without taxes) and transit time that apply to each country that we ship our products.
| Country | < 2 kg | < 10 kg | < 20 kg | < 30 kg | Transit Time |
|---|---|---|---|---|---|
| Austria | 7.60 | 11.80 | 13.70 | 18.60 | 3-4 days |
| Belgium | 11.05 | 16.50 | 18.40 | 24.15 | 4-5 days |
| Bulgaria | 10.05 | 15.10 | 16.70 | 23.15 | 5-6 days |
| Croatia | 5.40 | 7.00 | 8.60 | 11.20 | 1-2 days |
| Czech Republic | 6.80 | 10.60 | 11.80 | 15.30 | 3-4 days |
| Denmark | 11.90 | 16.00 | 18.00 | 23.40 | 5-6 days |
| Estonia | 11.95 | 26.30 | 27.90 | 36.00 | 4-5 days |
| Finland | 17.55 | 27.70 | 29.60 | 43.55 | 6-7 days |
| France | 11.00 | 14.30 | 16.30 | 22.65 | 5-6 days |
| Greece | 13.25 | 26.10 | 35.70 | 53.90 | 6-7 days |
| Ireland | 16.40 | 25.80 | 27.60 | 35.10 | 5-6 days |
| Italy | 10.35 | 17.42 | 18.80 | 25.70 | 3-5 days |
| Latvia | 10.70 | 24.90 | 25.70 | 30.70 | 4-5 days |
| Lithuania | 9.05 | 23.30 | 24.70 | 31.50 | 4-5 days |
| Luxembourg | 9.70 | 15.90 | 18.10 | 23.50 | 4-5 days |
| Hungary | 7.80 | 9.70 | 10.90 | 16.05 | 1-2 days |
| Netherlands | 8.95 | 15.50 | 17.50 | 22.90 | 4-5 days |
| Germany | 8.00 | 14.00 | 16.00 | 23.40 | 3-4 days |
| Poland | 7.80 | 18.70 | 19.40 | 22.50 | 3-4 days |
| Portugal | 10.00 | 25.20 | 28.50 | 32.60 | 5-6 days |
| Romania | 9.90 | 13.80 | 16.10 | 27.50 | 3-4 days |
| Slovakia | 7.20 | 10.10 | 12.45 | 17.50 | 3-4 days |
| Slovenia | 7.00 | 8.70 | 9.45 | 13.35 | 1-2 days |
| Spain | 12.30 | 27.70 | 28.10 | 35.00 | 5-6 days |
| Sweden | 13.40 | 22.80 | 25.10 | 35.10 | 4-6 days |
| Malta | 23.10 | 57.50 | 95.20 | 152.70 | 4-6 days |
| Cyprus | 29.70 | 92.30 | 169.20 | 286.40 | 4-6 days |