Shipping & Delivery

PRODUCTION:

At Caspar, we pride ourselves on ensuring the quality and accuracy of every order. Upon placing your order through our web shop, please allow up to 24 business hours for verification. Once approved, your order seamlessly transitions into our production process. Typically, production takes 5-7 business days for orders of up to 30 meters/pieces, excluding weekends and holidays. However, please note that production times may vary based on our current workflow. For larger orders, please feel free to reach out to us directly to confirm the estimated production time.

RUSH PRODUCTION:

For customers needing faster turnaround, we offer a Rush Production option. This service guarantees production within 2 working days for orders up to 30 meters/pieces. Simply select the “Rush Production” option during checkout. A rush fee of 25€ will be added automatically, along with the corresponding shipping cost. For larger orders or specific inquiries, we recommend reaching out to us directly for confirmation.

SHIPPING:

Once your order is ready for dispatch, you’ll receive a notification email containing your shipment’s tracking number. With just a click on the provided tracking link, you can monitor the status of your package. Please ensure that the shipping address and delivery method are accurate when placing your order, as changes cannot be made once it is processed.

GLS’s deliveries occur Monday through Friday during standard business hours, excluding public holidays. Typically, orders are delivered within 5 to 7 working days. In the event that no one is available to receive the package at the specified address, the courier will leave a notification after each unsuccessful delivery attempt. The number of attempts may vary based on the destination country. Should the package remain undeliverable, it will be returned to Caspar. In such cases, our dedicated customer service team will promptly contact you to resolve any issues and ensure a smooth delivery process.